Shipping and Returns

Shipping and Processing Times: 

ORDER PLACED	FULFILLMENT	ORDER SHIPPED
Monday	5-7 Business Day Processing	Wednesday
Tuesday	5-7 Business Day Processing	Thursday
Wednesday	5-7 Business Day Processing	Friday
Thursday	5-7 Business Day Processing	Monday
Friday-Sunday	5-7 Business Day Processing	Friday

 *Business days are not including weekends and holidays* 

Since COVID, our shipping guarantee is 7-21 business days. It could be slightly longer during COVID 19 due to delays with USPS and UPS.

We make every attempt to ship packages within 7 days or less from the day of your order!
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No Refunds, Cancellations, or Exchanges.

I want you to love your item(s) as much as I do, so I am committed to delivering the best overall experience! All items are prepared, packaged, and shipped with genuine love and care! All items are shipped in the appropriate mailer :) 

Although Kaptivating Designs is not responsible for any damages once shipped, please contact me, via email (including a photo of the damage) within 24 hours of the date of delivery to determine the best course of action, if necessary.